Product Support Manager

Welcome to the future of cloud networking and security! Cato Networks is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader.

Requirements

• Team Management, including hiring, improving productivity, allocating and utilising resources efficiently, motivating teams, and managing attrition and training.
• Assessing performance, developing improvement plans, and implementing solutions to drive continuous improvement.
• Collaborating with various teams to understand and address customer concerns.
• Driving daily case management success from detection to resolution and dissatisfaction issues for customer accounts.
• Evaluating current processes, technology, and organisational skills to identify areas of improvement and opportunities for advancement.
• Presenting QBR for region and assisting the sales presentation with premium support opportunities.