Enterprise Product Support Manager

Stripe is seeking an Enterprise Product Support Manager to lead the Enterprise Product Support team and support the company's largest and fastest growing users. The team is responsible for partnering with users to grow their business and remove obstacles from their path.

Requirements

• At least 8+ years experience leading operations support teams
• Experience working cross-functionally with multiple teams to deliver high impact initiatives
• Experience in delivering weekly and monthly business metrics and reporting
• Excellent written and verbal communication skills
• An ability to partner effectively with internal stakeholders
• Background of identifying and remediating quality gaps in team performance
• Passion for process improvement and innovation
• Ability to periodically work a weekend day for which you will receive a weekday off