Sr. Customer Success Manager

Join Cato Networks, a company building a cutting-edge enterprise network and secure cloud platform, as a Sr. Customer Success Manager. This role involves developing meaningful relationships with customers, owning post-sales motion, and ensuring customer success and growth.

Requirements

• 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills
• Ability to effectively listen and truly understand the customer needs
• Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization

Benefits

• health/vision/dental insurance
• 401(k)
• stock options
• Health Savings/Flexible Spending Accounts
• flexible time-off
• paid parental leave
• disability benefits