The Christian Broadcasting Network (CBN) is seeking Remote First Shift Contact Center Representatives to join its dynamic inbound contact center ministry team.
Requirements
- 1+ years of experience as a contact center agent or similar customer service-related work
- Excellent ability to effectively interact with callers and consistently perform contact center processes
- Knowledge of the Bible and ability to pray concise, Scripture-based prayers
- Strong listening skills with ability to verbally empathize with others
- Fluent English language skills with ability to communicate professionally, both verbally and in writing
- Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
- Ability to maintain a distraction-free home office environment
- Ability to maintain consistent access to a high-speed cable or fiber internet router
- Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs
- Ability to work in a structured, fast-paced environment, and adapt quickly to change
- Coachable with ability to accept feedback, apply guidance, and improve performance
- Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
- Strong ability to maintain consistent punctuality and attendance
- Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
- Self-motivated with ability to work independently as well as be an effective member of a team
- Flexible with ability to work well under pressure and consistently meet performance metrics
- Good manual dexterity with ability to sit for extended periods of time at a computer workstation
- Ability to work weekends and holidays are required
- Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission
Benefits
- 401(k) participation
- Vacation leave
- Sick leave
- Healthcare for full time positions
