Incident Operations Analyst

Incident Operations Analyst at CCC Intelligent Solutions Inc. responsible for executing high-quality, timely, and customer-focused incident and maintenance communications across CCC platforms. The role reduces notification time, improves clarity and consistency of messaging, and provides leadership on major incidents.

Requirements

• 2+ years of experience in incident communications, IT operations support, service management, or customer communications in a production environment.
• Able to translate technical updates into clear, customer-ready messaging.
• Experience operating in high-pressure environments with strong attention to detail and quality control.
• Exposure to automation and/or AI-assisted workflows (as a user or contributor).
• Ability to lead/facilitate collaboration across multiple teams and stakeholders, including vendors and customer-facing teams.
• Strong analytical skills and comfort using metrics and reporting to drive improvements.
• Self-starter who can work independently, prioritize effectively, and manage multiple concurrent incidents/issues.

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups