Customer Service, Order Management Representative (German Speaking)

As a Customer Service, Order Management Representative, you will be responsible for managing the end-to-end order process, ensuring accuracy and exceptional customer satisfaction. Your role will ensure flawless order execution, drives process excellence, and strengthens collaboration between Customer Service, Sales, Supply Chain, OPEX and IT.

Requirements

• Ensure perfect order fulfillment of orders and resolve issues as required.
• Work closely with sales management for billing adjustments.
• Maintain key internal relationships; including marketing, sales, supply chain planning, ship points, product management, credit, financial shared services, and procurement.
• Update customer master information in SAP.
• Perform the diversified customer pricing applications in SAP.
• Process billing related adjustments (e.g. returns, credit/debits).
• Support sales representatives and business line managers with sales data analysis, report requests and customer follow-up.
• Perform additional responsibilities assigned by the Customer Service Management as mutually agreed on.
• Independently develop and participate on projects from concept to completion.
• Coach Team Members in case new process implemented or their knowledge should be shared or developed.
• Accountable for driving continuous process improvement to simplify and standardize, reduce non-value added activities and costs, increase productivity and achieve customer service targets.

Benefits

• Cafeteria
• Private Health Care Insurance
• Flexible working arrangements with home office
• Green, environmentally conscious, modern office
• Structured onboarding support
• Diverse career paths (people management, subject matter expert)
• Development opportunities (language courses, online learning courses)
• Company and team events and possibility to join social groups