Customer Operations Representative (m/w/d)

As a Customer Operations Representative, you will support Wholesale and B2B customers, establish excellence in customer service and operational processes, and participate in local and global projects to optimize operational processes.

Requirements

• Active participation in an international team to ensure customer satisfaction
• Central order management, including order capture and deadline monitoring
• Ensuring logistics coordination and close coordination with logistics and warehousing
• Supporting regional sales teams in developing the Swiss market
• Interface function to finance, marketing, and product management departments
• Analyzing product availability and proactive communication of changes
• Handling the aftersales area, including returns and claims management
• Strong customer orientation
• Safe handling of office software and ideally experience with ERP systems
• Negotiation-proof German and very good English skills
• Any additional language, Italian or French, is an advantage
• Organizational talent
• Team player mentality

Benefits

• Exciting development opportunities in a strong growth phase of the company
• Part of a worldwide recognized traditional brand with an excellent reputation
• Attractive framework conditions in a value-appreciative working atmosphere
• Mobile work