Setup Configuration Analyst
Celerant TechUnited States
Posted July 28, 2023
Part Time
About the Company
Celerant Technology Corp is a leading provider of premium, advanced retail management software that empowers retail organizations to streamline point of sale, inventory, warehouse, distribution, e-commerce, and reporting operations. Their in‑house developed solutions deliver comprehensive functionality across the retail value chain, enabling retailers to run their operations efficiently and profitably.
Job Description
We are seeking a skilled and motivated Setup Configuration Analyst to join our setup/updates team remotely. The role involves remotely performing setup of hardware and software for customers, working closely with implementation/project management and customers, and providing outstanding customer service. The ideal candidate is detail-oriented, self-sufficient, and effective with both customers and colleagues.
Requirements
- Remotely perform setup of POS system hardware and software components.
- Complete assigned tasks accurately and in a timely manner.
- Provide status updates of assigned tasks to customer and project manager.
- Escalate issues to the technical support team, project manager, development team and department manager.
- Create/update department documentation and provide feedback to the manager.
Benefits
- Medical
- 401(K)
- Vacation/Sick leave
- Life Insurance
- FSA
- Optional Dental and Eye Care Coverage