Software Support Technician - Entry Level
Celerant TechNew York, New York, United States • New York, New York, United States
Posted January 20, 2023
Full Time
About the Company
Celerant Technology Corp is a leading provider of premium, advanced retail management software that empowers retail organizations to streamline point of sale, inventory, warehouse, distribution, e-commerce, and reporting operations. Their in‑house developed solutions deliver comprehensive functionality across the retail value chain, enabling retailers to run their operations efficiently and profitably.
Job Description
Celerant Technology Corporation is a leading provider of premium retail management software. They are expanding and seeking a detail-oriented, customer-service-oriented Software Support Technician. The role involves resolving technical issues, logging incidents, and assisting with knowledge base creation.
Requirements
- Answer phone calls and email inquiries
- Log incidents in the department call tracking system
- Assist in creating knowledge base articles
- Work on unresolved issues
- Escalate issues as needed
- Support Implementation/Training Team