Service Desk Technician
PathstoneNew York, New York, United States
Posted January 23, 2026
65000 - 85000 USD year
Full Time
About the Company
Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments.
Job Description
Provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.
Requirements
- Bachelor’s degree in Computer Science or related field.
- 3+ years of experience in customer technical support highly preferred.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical team members and customers.
- Strong analytical and problem-solving skills.
- Proficient in managing M365 applications, including Exchange Online, SharePoint, Teams, and OneDrive.
- Ability to follow instructions, be a team player, handle stress, meet tight deadlines, demonstrate an upbeat demeanor.
- Must be able to lift at least 15 pounds.
Benefits
- Comprehensive medical, vision, and dental coverage
- Flexible spending
- Flexible PTO
- Life insurance
- Education support
- 401k plan
- Parental leave
