Service Desk Specialist
MIT Group IncTexas, United States
Posted August 26, 2025
Full Time
About the Company
MIT Group Inc is a managed services provider that delivers comprehensive IT support, help desk, and cloud solutions. The company specializes in troubleshooting, server and application maintenance, and escalation engineering within a fast‑paced MSP environment.
Job Description
The Service Desk Specialist is responsible for providing frontline support for both hardware and software issues, resolving technical problems, and assisting clients with their IT needs. This role requires strong communication, problem-solving, and customer service skills, as well as the ability to work independently and in a team environment. XPERTECHS values honesty, integrity, and personal accountability, and offers professional development opportunities.
Requirements
- Monitor and respond to service desk requests.
- Provide technical support for hardware and software issues.
- Modify configurations, utilities, and software settings.
- Analyze trends and alert management.
- Create technical documentation and assist with resolutions.
