Service Desk Specialist
MIT Group IncColumbia, Maryland, United States
Posted October 20, 2025
Full Time
About the Company
MIT Group Inc is a managed services provider that delivers comprehensive IT support, help desk, and cloud solutions. The company specializes in troubleshooting, server and application maintenance, and escalation engineering within a fast‑paced MSP environment.
Job Description
The Service Desk Specialist role at XPERTECHS focuses on providing excellent technical support to both internal and external clients. This role involves resolving hardware and software issues, maintaining service desk systems, and ensuring a smooth and efficient IT support experience. The ideal candidate will be proactive, communicative, and possess strong problem-solving skills.
Requirements
- Monitor and respond to service desk requests quickly.
- Troubleshoot hardware and software issues.
- Maintain and update service desk systems.
- Create technical documentation and support end users.
- Escalate technical issues for resolution.
- Perform regular time sheet entries.
- Active Directory and Microsoft Exchange Online administration.
Benefits
- Competitive Salary
- Full Benefits Package
- Professional Development
