Technical Support Call Center Manager
Celerant TechNew Jersey, United States
Posted January 20, 2023
Full Time
About the Company
Celerant Technology Corp is a leading provider of premium, advanced retail management software that empowers retail organizations to streamline point of sale, inventory, warehouse, distribution, e-commerce, and reporting operations. Their in‑house developed solutions deliver comprehensive functionality across the retail value chain, enabling retailers to run their operations efficiently and profitably.
Job Description
Celerant Technology Corporation is seeking a Technical Support Call Center Manager to oversee a team of 30+ analysts and agents, providing technical support via call center. The role involves staffing, onboarding, performance management, and process improvement. Celerant's software helps retailers efficiently and profitably run their business.
Requirements
- Management or supervisory experience in a call center
- College degree or course credits in management, administration or supervisory area
- Effective use of Microsoft Office and business applications
- Experience with analyzing staff and business data and effecting changes based upon that data
- Handles change with a positive attitude
Benefits
- Medical
- 401(K)
- Vacation and Sick leave
- Life Insurance
- Flexible Spending Account
