Receptionist-WHCG

This is a professional position that performs a variety of clerical/support activities that create efficient and effective communication within the organization.

Requirements

• Greets, assists, and announces consumers and visitors.
• Schedules psychiatry, psychotherapy, and nursing appointments for WHCG clients.
• Answers and routes incoming telephone calls; checks voicemail and returns calls and/or forwards voicemails received hourly.
• Processes new referrals for Whole Health Clinical Group.
• Responsible for ensuring accurate insurance information is collected.
• Collects and documents payment for services rendered at WHCG.
• Scans and enters data in the computer system pertaining to identification cards, insurance cards, consents, and other paperwork.
• Responsible for ensuring client forms are completed and gathering annual paperwork for clinic.
• Coordinates scheduling with internal and external professionals of their consumers appointments.
• Prepares correspondence for staff and makes copies as needed.
• Files paperwork into Whole Health Therapies, Targeted Case Management, and Community Support Program files in a timely manner.
• Distributes/prepares mail daily.
• Arranges for interpreter services for clients as needed
• Records maintenance requests for WHCG facility residents.
• Distributes and collects quarterly Satisfaction Surveys
• Participates in department quality planning activities, (e.g. continuous improvement, Logic models, performance metrics, etc.,)