Service Desk Analyst

Join Centorrino Technologies as a Service Desk Analyst and be part of a thriving community that redefines the customer experience. As the first point of contact for ICT users, you'll provide support, troubleshoot technical issues, and ensure the smooth operation of ICT systems.

Requirements

• Strong customer service mindset with a focus on clear communication and responsiveness
• Proven experience in ICT support or service desk environments
• Ability to work independently and collaboratively within a team-oriented setting
• Sound analytical and problem-solving skills to diagnose and resolve technical issues
• Understanding of ITIL frameworks and incident management processes
• Familiarity with knowledge management tools and communications systems (or ability to learn quickly)

Benefits

• Extensive training and development opportunities
• Extensive discounts and benefits
• Choice of IT equipment
• Fun team events