Protective Services Senior Manager

This position supervises the Protective Services Supervisory staff and ensures case determinations are entered appropriately into WellSky Human Services APS. The Protective Services Senior Manager works in conjunction with the Director of Protective Services, the Director of Projects and Quality, and the Chief Program Officer to fulfill the quality improvement and intake functions for the PS department as well as Policy & Procedure development.

Requirements

• Motivating and providing support to the Protective Services Team
• Meet with Protective Services supervisory staff during regularly scheduled weekly supervision sessions
• Provide screening of PS reports and adhere to all regulations related to reportable conditions
• Review client cases, problem solve, and provide consultation and direction to PS staff
• Document all appropriate screening decisions, case determinations, and supervision notes into APS database
• Ongoing review and documentation of elder's level of risk
• Monitor investigations and assessments to ensure compliance with all regulatory requirements
• Monitor caseloads as needed and ensure that PS Workers are completing timely and thorough investigations
• Ensure PS Supervisors are appropriately assessing elders' capacity and adhering to elders' consent to the provision of protective services
• Review 24-hour on-call protocol and ensure adequate coverage
• Serve as backup supervisor to assigned PS Supervisors/Workers/Intake Supervisors in the absence of their direct supervisor
• Conduct Quality Assurance and Intake functions
• Quality Assurance and Improvement functions
• Collaborate with community partners to ensure the safety and appropriateness of care plans
• Collaborate with program and senior management to assist staff and supervisors with professional growth and career-related goal development
• Identify program staff training needs with the program and senior management to enhance staff skills and improve performance
• Participate in interviewing and making hiring recommendations
• Participate in the training and orientation of new staff
• Attend and or conduct internal meetings as required
• Represent the agency in external meetings as required
• Initiate and present PS community education training to help the Agency meet goals
• Provide reports as required
• Protect Consumers' Personal Health Information (PHI) and report any suspected security breaches
• Work collaboratively with other staff members in a multi-ethnic and racially diverse environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance