VP, Customer Success

Cents is a New York-based technology company looking for a VP of Customer Success to institutionalize excellence and build a Customer Success organization that scales with the company for the next decade.

Requirements

• 10+ years of experience
• Built or scaled Customer Success and onboarding organizations before
• Designed segmentation, health scoring, and NRR models from the ground up
• Comfortable operating at both strategic and operational depth
• Know the difference between activity and impact
• Bring structure without bureaucracy
• Respect what's working—and know when it's time to evolve it

Benefits

• Competitive salary
• Equity
• Unlimited PTO and paid holidays
• Health benefits
• 401(k)
• Work-from-home and commuter stipends
• Laundry reimbursements
• Comprehensive training, learning, and development programming
• Access to hundreds of discounts and rewards