Call Center Supervisor

Manage customer contact operations, develop staffing strategies, and implement process improvements in a 24x7 call center environment. Strong leadership, analytical, and communication skills required. Preferably 8 years of progressive customer service experience, with 5 years as a team lead or supervisor in a call center, preferably in the medical industry.

Requirements

• Experience managing a customer contact operations function
• Experience developing staffing strategies and implementing staffing plans
• Strong analytical and organizational skills
• Excellent communication and interpersonal skills
• Process improvement and standards development
• Strong leadership skills in staff management
• Empower team to be fully functional and productive
• Promote continuous improvement
• Strong verbal and written communications skills