Support Specialist (Pacific Time)

CertifID is seeking a Support Specialist to join their team, providing prompt and accurate support to customers via various channels. The ideal candidate will have strong intellectual curiosity and analytical problem-solving skills, with a passion for delivering proactive and helpful assistance.

Requirements

• Handle inbound support inquiries via phone, email, and chat
• Triage support issues and prioritize to handle critical issues first
• Maintain a speedy response time and high customer satisfaction rating
• Develop and foster customer relationships
• Work with the team to maintain and contribute to the knowledge base
• Communicate with sales, support, product, and marketing teams
• Maintain and aspire to exceed team and company goals

Benefits

• Health, dental, and vision Insurance
• 401(k) with matching and no waiting period
• Equity
• Wellness reimbursement of $300/year
• Life insurance
• Parental leave
• Flexible vacation
• 12 company-paid holidays
• No work on your birthday