Support Specialist
ReplitCalifornia, United States
Posted May 6, 2026
Full Time
About the Company
Replit is an innovative platform that accelerates the development of beautiful, modern web applications. Utilizing AI agents, Replit enables users to transform ideas into fully functional apps at unprecedented speeds. Its core value proposition lies in streamlining the development process, making it accessible and efficient for developers of all skill levels.
Job Description
Replit is seeking a Support Specialist to help customers navigate billing questions, manage their accounts, and get the most out of Replit. The role requires 4+ years of customer support experience and excellent communication skills. The position is hybrid, with in-office requirements on Monday, Wednesday, and Friday, and remote work on other days.
Requirements
- 4+ years of customer support experience
- Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
- Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
- Ability to work efficiently in fast-paced, high-volume support environments
- Strong time management and ticket triage skills
- Comfortable working in a metrics-driven environment
- Able to work independently while collaborating effectively with cross-functional teams
Benefits
- Competitive Salary & Equity
- 401(k) Program with a 4% match
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Autonomous Work Environment
- In Office Set-Up Reimbursement
- Flexible Time Off (FTO) + Holidays
- Quarterly Team Gatherings
- In Office Amenities
