Bilingual Customer Escalations Specialist

We are looking for a Bilingual Customer Escalations Specialist to provide second-line support to queries from existing and potential customers. This is a remote job that requires excellent active listening skills, problem-solving abilities, and strong communication skills.

Requirements

• Excellent active listening skills with a positive attitude, energy, and demeanor.
• Keen problem solver that is willing to think on their feet and learn quickly.
• Reliable individual that can always be counted on to give their best work and follow tasks through to completion.
• Self-starter comfortable taking initiative and finding answers to customer questions.
• Great at multi-tasking, using multiple software programs to service and find a solution.
• Excellent written, verbal communication skills, and typing ability.
• Excellent organizational skills and attention to detail.
• Understanding of common internet browsers and basic internet concepts.
• Mastery of the English language.
• Spanish language skills are required for this position.
• Flexibility with work schedule preferred.
• Ability to communicate directly with others.
• Desire to have fun while working.
• Growth and change mindset.

Benefits

• Competitive hourly rate of $18.00 - $18.50/hour
• Flexible work schedule