Customer Care Supervisor

Certus is a company that builds training and education solutions for over 4 million learners each year. They are looking for a Customer Care Supervisor to coach and motivate their Customer Care Specialists. The role involves monitoring live interactions, providing real-time feedback, and ensuring Specialists have the knowledge required to meet customer expectations.

Requirements

• Proven experience hiring, coaching, and developing Specialists
• Provide supervision, training, and development opportunities to Specialists
• Monitor and review phone, chat, and email engagements, including call quality scores, agent statistics, time entries, attendance, escalations, etc.

Benefits

• Performance Bonus
• Health Benefits