Client Services Representative

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. The role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses.

Requirements

• Act as a liaison between the registered representatives and their clients
• Prepare and complete client paperwork and follow up tasks to support registered representative
• Maintain client records and retention management within corporate requirements
• Conduct proactive outreach to clients and registered representatives on time sensitive activities
• Assume ownership of inquiries and requests
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards
• Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes

Benefits

• Inclusive health, dental, vision and life insurance plans
• Easy access to mental health benefits
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days
• 401(k) Savings plan with a generous company contribution (up to 5%)
• Paid parental leave
• Health Savings and Flexible Spending Account options
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more