Fragrance & Beauty Advisor at CHANEL, providing superior service to clients, deepening relationships, and building business through sales targets, product knowledge, and omni-channel mindset.
Requirements
- Provide superior service to every client, every day through the CHANEL service ritual.
- Deepen client relationships and loyalty through personal connection and building trust.
- Contribute to build the business by achieving sales targets, using all levels such as product, services, and data capture to loyalize, recruit and retain clients.
- Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application on a daily basis to implement all learnings into your day to day.
- Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa.
- Address and successfully resolve client situations according to company philosophy and standards. Partner with the appropriate teams as needed.
- Understand the details of upcoming events and involves each client through introduction and demonstration.
- Has solid knowledge of the Brand, its heritage and know-how, and shares it with the clients as well as the team.
- Knows and understands the business challenges, client needs and the surrounding market.
- Ensures that the work area is clean, tidy, hygienic, and professional at all times; knows and respects Visual Merchandising guidelines.
- Have a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
- Treat others with respect, acknowledges cultural differences, and is willing to learn from those differences.
Benefits
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
