Account Manager II
Change LendingAnaheim, California, United States
Posted December 9, 2025
31 - 37
Full Time
About the Company
Change Lending, LLC, trading as Change Home Mortgage, is a state‑licensed residential mortgage lender headquartered in Anaheim, California. The company serves as a direct seller and servicer for Fannie Mae, Freddie Mac, and Ginnie Mae, operating through retail, wholesale (Change Wholesale), and community‑direct channels. Certified as a Community Development Financial Institution by the U.S. Treasury, Change offers proprietary mortgage products that enable prime borrowers to secure financing that other lenders cannot provide. With licenses in multiple states and a focus on innovative, customer‑centric solutions, the firm combines regulatory compliance with a mission to expand home‑ownership opportunities.
Job Description
The Account Manager works closely with third party originators, Account Executives, and Operations in the processing of mortgage loans, ensuring highest quality of customer service and meeting production requirements.
Requirements
- Manage a pipeline of mortgage loans and ensure accuracy, completion, and Service Level Agreements (SLAs) are met.
- Maintain company quality standards through loan due diligence and completion of all required steps in a timely and efficient manner.
- Communicate regularly with Account Executives and Brokers regarding the status of files and outstanding conditions needed.
- Meet production requirements and manage loan pipeline throughout the day to meet/exceed all deadlines set forth.