Chapters Health Team is seeking a Field RN Case Manager to provide outstanding patient care and customer service in the communities. The role involves assessing and identifying patient/family needs, coordinating the Plan of Care, and providing palliative and supportive care.
Requirements
- Current license as RN in the state where the employee will be working
- Minimum of one (1) year nursing experience; hospice or hospital experience preferred
- Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
- Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
- Mobile Driver - Valid driver’s license and automobile insurance per Company policy
- Reliable transportation to meet patients’ needs
- Excellent critical decision making and problem-solving skills
- Excellent clinical and assessment skills
- Ability to use equipment with visual and auditory mechanisms
- Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
- Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
- Strong patient service skills
- Information seeking / probing skills
- Accurate knowledge transfer
- Listening, understanding, and responding
- Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits
- Ability to work in a cooperative team environment
- Able to exhibit a sense of urgency in daily work activities
- Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
- Available to work shifts to accommodate extended hours of operation as scheduled
- Ability to perform sedentary work with frequent interruptions
- Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
- Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
- Active BLS for healthcare professionals from the American Heart Association or Red Cross
- Completes clinical admissions for all Company services
- Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner
- Identifies admission objections, concerns or other entry barriers and provides responses
- Educates patient/family on admission requirements and addresses immediate needs
- Completes informed consents and initial assessment according to regulations and Company policy
- Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs
- Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort
- Obtains Physician orders
- Completes documentation per Company policy
- Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public
- Communicates frequently with Admissions to ensure timely follow-up
- When assignment is complete, informs Admissions and prepares for next assignment
- Provides all necessary clinical communication timely using SBAR
- Discusses any potential needs with after-hours staff
- Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations
- Obtains medical record information for the referral
- Develops strong relationships with case managers, physicians, etc. at facilities
- Works with Professional Relations Representatives (PRRs) to provide education on all available services
- Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge
- Satisfactorily complete competency requirements for this position
- Represent the Company professionally at all times through care delivered and/or services provided to all clients
- Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse
- Comply with Company policies, procedures and standard practices
- Observe the Company's health, safety and security practices
- Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company
- Use resources in a fiscally responsible manner
- Promote the Company through participation in community and professional organizations
- Participate proactively in improving performance at the organizational, departmental and individual levels
- Improve own professional knowledge and skill level
- Advance electronic media skills
- Support Company research and educational activities
- Share expertise with coworkers both formally and informally
- Participate in Quality Assessment and Performance Improvement activities as appropriate for the position
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Accidental Death and Dismemberment Insurance
- Adoption Assistance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Flexible Work Arrangements
- Employee Assistance Program
- Disability Insurance
- Employee Stock Purchase Plan
- Other Perks
