Technical Success Manager

As a Technical Success Manager at Chargebee, you will ensure that customers unlock the full value of the Chargebee platform. You will work hand-in-hand with Account Managers and internal stakeholders to develop a deep understanding of each customer’s organizational needs. Serving as both the technical point of contact and a trusted strategic advisor throughout the post-sale journey, you will build lasting relationships and help customers achieve long-term success with Chargebee.

Requirements

• 2+ years of work experience as a Technical Success Manager, Solutions Consultant, Sales Engineer, or similar role, preferably managing mid-market or enterprise customers.
• Analytical skills required to zoom out and solve for customer use-cases.
• Familiarity with SaaS products/businesses and in web development languages/APIs, with a strong ability to troubleshoot and resolve technical issues.
• Strong ability to understand customer needs and deliver solutions that are effective in the long term.
• Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders.
• Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively.
• Strong project management skills.
• Proven stakeholder management skills.

Benefits

• Health & Wellness
• Financial Security
• Work-Life Balance