Senior Technical Customer Success Manager
Honeycomb.ioUnited States
Posted May 15, 2026
147000 - 175000 USD
Full Time
About the Company
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do.
Job Description
Honeycomb is looking for a Senior Technical Customer Success Manager to serve as a trusted advisor for strategic and enterprise customers, helping them realize business value from their investment in Honeycomb. The role involves owning the post-sales relationship for a portfolio of accounts, translating business goals into actionable technical strategies, and building and growing relationships with senior stakeholders.
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments
- Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders
- Experience working with Enterprise customers in complex, cross-functional environments
- Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa
Benefits
- Generous equity with employee-friendly stock program
- Unlimited PTO
- Home office, co-working, and internet stipend
- Full benefits coverage for employees, with additional coverage available for dependents
- Up to 16 weeks of paid parental leave, regardless of path to parenthood
