Head of Customer Success
ChargezoomSalt Lake City, Utah, United States • Utah, United States
Posted June 12, 2025
100000 - 150000 USD year
Full Time
About the Company
Chargezoom is an AI-powered open payments platform designed to accelerate accounts receivable processes, making payment collection faster and more efficient. The company guarantees quicker and easier payments, backed by a 90-day no-questions-asked money-back guarantee. Chargezoom aims to modernize outdated manual practices, reduce costs, and enhance cash flow for businesses.
Job Description
Chargezoom is seeking a Head of Customer Success to lead their customer success team and ensure clients achieve desired outcomes. The role involves developing a customer success strategy, leading a team, establishing metrics, collaborating with other departments, managing key relationships, and providing product feedback. The company is revolutionizing business payments and billing with innovative solutions.
Requirements
- Bachelor's degree in Business, Communication, or a related field is a plus.
- Minimum of 5 years of experience in a customer success leadership role, preferably in the SaaS or fintech industries.
- Proven track record of leading customer success teams to achieve and exceed their goals.
- Strong analytical skills with the ability to translate data into actionable insights.
- Exceptional interpersonal and communication skills, with the ability to build relationships with key stakeholders.
- Experience with customer success software including ChurnZero and FreshDesk/FreshChat
- Passionate about technology and its potential to solve real-world problems.
Benefits
- Ownership in the company through an ESOP program
- 100% medical and dental insurance coverage for employee and family
- 12 days of PTO in the first year, 19 days in year 2
- Monthly bonus based on Churn and Expansion metrics
