Client Success Manager

Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. We’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.

Requirements

• 10+ years of experience in customer success, account management, or post-sales roles
• Demonstrated success managing customer success functions for a B2B SaaS company in global markets
• Deep understanding of SaaS business models, customer lifecycle, and subscription metrics (e.g., NRR, churn, CSAT, NPS)
• Strong cross-cultural communication skills; fluency in English required, with additional languages - particularly German - a plus
• Experience working across multiple regions including US, Europe and APAC
• Familiarity with customer success platforms (e.g Hubspot and Salesforce), and data analysis tools

Benefits

• Comprehensive Health, Dental, and Vision Insurance
• 401K with company match (100% of the first 3% and 50% of the next 2%)
• Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
• Phone and internet stipend
• Wellness, learning, and coworking reimbursements
• Flexible work hours
• Unlimited PTO
• 11 paid holidays and December holiday closure
• Annual In-Person Event