Systems Engineer

Role Overview

The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support, relating to technologies including printers, workstations, servers, and other vendor specific hardware.

What You Will Do

Provide IT support for customers using Microsoft operating systems and applications, perform patch management for workstations, detect and remove viruses and malware, and perform basic server administration.

Why It Might Be a Fit

Must be able to work well in a team, have excellent verbal and written communication skills, and sound judgment to know when to escalate issues to management.

Requirements

• Must be able to work well in a team
• Excellent verbal & written communication skills
• Sound judgement to know when to escalate issues to management
• Excellent customer service skills
• Ability to adapt quickly to changes and multi-task
• Competitive, high achiever who persists despite obstacles, opposition, or setbacks
• Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8
• Advanced knowledge of business applications and basic server administration

Benefits

• Competitive wages
• On-call bonus
• Optional 4 – 10-hour days
• Travel required