Consumer CRM Manager

Join Checkatrade as a Consumer CRM Manager to help build the UK's go-to home improvement marketplace. As a lifecycle architect, you will turn the CRM from a campaign-led channel into a high-performance, automated growth engine that keeps homeowners coming back for life.

Requirements

• Deep CRM Expertise: Proven hands-on experience in lifecycle marketing or growth, specifically within marketplaces or digital platforms.
• Platform Mastery: High proficiency in Braze (or equivalent) with the ability to build complex, automated multi-channel journeys at scale.
• Analytical Rigor: A natural comfort with data and attribution; you know exactly how your campaigns move the needle on revenue and retention.
• Strategic Intuition: You understand the 'why' behind user behavior and know how to use triggers to drive frequency and trust.
• A Bias for Action: You're a builder who prefers creating scalable systems over running one-off campaigns, and you thrive in a fast-paced environment.

Benefits

• Competitive salary + annual bonus or commission (role dependent)
• Employee Share Program
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week’s paid charity leave