Front Desk Receptionist- Bilingual Spanish

We're a unique primary care provider changing lives every day. We're looking for a Front Desk Receptionist- Bilingual Spanish who is innovative, entrepreneurial-minded, and has a strong commitment to providing superior service.

Requirements

• Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
• Conducts lobby checks to ensure organization and cleanliness.
• Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets.
• Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
• Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
• Verifies patient insurance via phone or website and collects any necessary copays for services.
• Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.
• Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

Benefits

• Paid time off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance