Referral Coordinator/Patient Scheduler

We're changing lives every day. For both our patients and our team members. We're looking for a highly visible customer service and patient-focused role to join our team. The Care Coordinator will work directly with patients and their families, insurance representatives, and medical personnel to ensure the referral process runs smoothly.

Requirements

• Coordinates and processes patient referrals to completion with precision, detail and accuracy
• Prioritizes patients in Primary Care Physicians panel, expedites and orders over 5 days
• Schedules patient and notifies them of appointment information
• Uses Web IVR to generate authorizations
• Prepares and participates during physician/clinician daily huddles
• Enters all Inpatient and Outpatient elective procedures in HITS tool
• Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician
• Participates in Super Huddle and provides updates on high priority patients referrals
• Addresses referral based phone calls for Primary Care Physicians panel
• Completes and addresses phone messages within 24 hours of call
• Checks out patients based on their assigned physician/clinician
• Retrieves consultation notes from the consult tracking tool
• Follows up on all Home Health and DME orders to ensure patient receives services ordered

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Flexible Spending Account
• Health Savings Account
• Employee Assistance Program