Customer Success Lead - VC backed startup (Berlin)

Customer Success Lead position at Forgent AI, a VC-backed startup based in Berlin. The role involves owning the post-sale customer journey, onboarding, adoption, and value realization, and shaping the company's product roadmap.

Requirements

• 5+ years in Customer Success / Implementation / Solutions / Customer Ops for B2B SaaS (mid-market/enterprise)
• Strong track record owning onboarding → adoption → renewals (and ideally expansion)
• Excellent stakeholder management and project execution in complex environments
• Comfortable working with technical and non-technical teams; able to explain AI workflows simply and credibly
• Builder mindset: you create structure, obsess over outcomes, and thrive in ambiguity

Benefits

• Competitive salary
• Meaningful early-stage equity
• Hybrid work setup (4 days/week onsite in Berlin)