Customer Success Lead - VC backed startup (Berlin)
Cherry VenturesBerlin, Germany
Posted May 19, 2026
Full Time
About the Company
Forgent AI is a VC-backed startup that builds domain-specific AI agents to automate the tendering process.
Job Description
Forgent AI is a VC-backed startup that builds domain-specific AI agents to automate the tendering process. We're hiring a Customer Success Lead to own the post-sale customer journey and shape what we build next.
Requirements
- 5+ years in Customer Success / Implementation / Solutions / Customer Ops for B2B SaaS (mid-market/enterprise)
- Strong track record owning onboarding → adoption → renewals (and ideally expansion)
- Excellent stakeholder management and project execution in complex environments
- C1 German and business fluent English language skills
- Builder mindset: you create structure, obsess over outcomes, and thrive in ambiguity
Benefits
- Competitive salary
- Meaningful early-stage equity