Member Support Representative

Chevron Federal Credit Union is seeking a Member Support Representative to deliver excellent member experiences by responding to member inquiries in a courteous, professional, and highly accurate manner. The role requires delivering excellent customer service, maintaining confidentiality, and adhering to security and confidentiality protocols.

Requirements

• Answer calls in the general workgroup and provide information to members and potential members
• Process basic non-cash financial transactions and account maintenance transactions
• Handle basic internet and mobile banking requests
• Generate member interest in Credit Union Products and Services
• Research information to resolve member requests and concerns
• Track trends and system issues to ensure accurate reporting
• Maintain complete confidentiality of member, employee, and Credit Union information
• A high percentage of attendance is also an essential function of this position

Benefits

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement