Member Services Representative I
BLACK HILLS FEDERAL CREDIT UNIONRapid City, South Dakota, United States
Posted April 28, 2026
Full Time
About the Company
Black Hills Federal Credit Union, founded in 1941, serves South Dakota residents with a full suite of financial products—including lending, deposits, investments, and insurance—across 14 local branches. The credit union prioritizes personalized service and quality offerings from local experts, fostering deep member trust that has helped thousands purchase homes, cars, and pursue education. Its long‑standing commitment to small businesses and families alike sets it apart, providing tailored financial solutions that support growth, retirement planning, and everyday needs. By blending a member‑first ethos with a broad product range, BHFCU remains a dependable partner in both personal and business finance.
Job Description
Black Hills Federal Credit Union is seeking a Member Services Representative I to provide multiple services to members via Contact Center channels, including member services, teller transactions, and digital support. The ideal candidate will have a passion for improving lives and a working knowledge of the credit union's products and services.
Requirements
- Assist members by telephone, online chat, or text
- Determine nature of the member's business and refer to the proper staff person when necessary
- Provide support to members regarding digital services
- Responsible for providing information, processing membership applications, performing account maintenance, researching transactional inquiries, and other member service-related functions
- Educate and inform members of all BHFCU products and services, and cross-sell when applicable
- Maintain account accuracy by working various reports, workflows, and projects as requested
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
