Benefits Services Specialist

Under general supervision, performs administrative and customer service activities in support of various Benefits Services activities and processes. Advises employees and department personnel on CTA's various leave policies and procedures.

Requirements

• Administers various employee benefit programs and processes.
• Conducts benefits orientation for employees.
• Processes daily benefit plan enrollments and changes in online systems.
• Assists in reviewing and processing various benefits related documentation and forms.
• Travels to various locations to conduct Benefits Services events and programs.
• Conducts annual Open Enrollment activities and communicates with employees on Open Enrollment procedures and processes.
• Provides support to the Benefits team in assisting Authority employees and new hires with inquiries on various benefits services.
• Resolves service problems and claim discrepancies between eligible participants and health care providers.
• Assists with department’s daily activities and execution of leave management processes.
• Maintains leave information updates and distributes updated information.
• Creates communications and status notifications; distributes to parties involved in process.
• Researches, advises and interacts with employees and the third party administrator (TPA).
• Gathers data, statistics and other information as requested to prepare charts and reports.
• Coordinates with various Authority departments and systems as well as third party administrator (TPA) systems to compile and analyze absenteeism data.
• Develops regular and special reports and analysis from data on department programs.

Benefits

• Life and accidental death and dismemberment insurance
• Wellness programs
• Leave policies
• Retirement plans
• Employee benefits