Resource Coordinator

The Resource Coordinator is responsible for overseeing and facilitating access to all of the services necessary for an individual to stay healthy, prevent hospitalizations and maintain stability.

Requirements

• Complete initial and ongoing needs assessments (Child and Adolescent Needs and Strengths; CANS) to determine the individual’s most appropriate level of care management.
• Oversee the client’s Individualized Plan of Care, including coordination of services, adherence to treatment recommendations, and monitoring and evaluating patient’s needs.
• Meet client contact requirements, including some face-face visits on a consistent schedule as per the mandates of their acuity level (high, medium, or low).
• Fulfill resource coordination documentation requirements in a timely and accurate manner using designated Medicaid Analytics Performance Portal; (MAPP) and Electronic Health Records (EHRs) as needed.
• Advocate for clients within agency and external service providers.
• Educate the child/caregiver on care of chronic conditions, immunization, screening and other preventive interventions.
• Help clients to obtain and maintain public benefits necessary to gain health care services, including Medicaid and cash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others.
• Communicate and share information with the individual, their families and other caregivers with appropriate consideration for language, literacy and cultural preferences.
• Conduct care planning meetings/conferences and serve as an interdisciplinary team member to coordinate comprehensive and holistic care.
• Identify available community-based resources and actively manage appropriate referrals, access, engagement, follow-up and coordination of services.
• Interact with community and other Child Center of NY programs in diverse ways in an effort to enroll new clients in programs.
• Perform other related duties, as necessary.

Benefits

• Health benefits
• Paid time off
• Retirement plan
• Tuition reimbursement