Senior Content Program Manager

Senior Content Program Manager is responsible for building and overseeing standards, dashboards, and processes for content strategy, measuring efficacy, and governance. The role requires a proactive, detail-oriented Content professional with experience in Content Strategy, Analysis, and Editorial Standards.

Requirements

• Bachelor’s degree required
• 6+ years of experience in Content Strategy, Analysis, and Editorial Standards, ideally in a BPO or large-scale support environment
• Strong analytical skills with experience creating and reporting on content quality metrics and performance data
• Proven experience designing and implementing governance or quality assurance frameworks
• Strong understanding of content tech and tools
• Exceptional project management and stakeholder engagement skills
• Experience with Content Management Systems (CMS) and reporting tools
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Demonstrated experience and willingness to influence without authority
• Strong collaboration skills and willingness to Team Up

Benefits

• Competitive salary
• 401k match
• Great medical, dental, vision, life, and disability benefits
• Generous vacation policy
• Company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more