Senior Program Manager, Core Experience

As a Senior Program Manager on Chime's Member Experience (MX) team, you'll drive strategy for the support experience for new products and partner with cross-functional teams to influence roadmaps that drive the best possible member experience through self-service. Your mission is to deliver high-quality, efficient, and member-first experiences that reduce the need for support, drive automation, and improve the member experience long-term.

Requirements

• 6+ years of experience driving improvements in complex, cross-functional environments
• Experience in one or more of the following areas: managing end-to-end support or customer journeys, partnering with Product, Engineering, or Analytics to design and deliver support tooling or automation, using data and insights to shape priorities and measure impact, leading process optimization, knowledge management, or quality initiatives within customer experience organizations

Benefits

• Competitive salary
• 401k match
• Great medical, dental, vision, life, and disability benefits
• Generous vacation policy
• Company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
• In-person and virtual events to connect with your fellow Chimers