CRM Build Lead

We're looking for a CRM Build Lead to build and run Chip's in-house CRM studio, responsible for flawless campaign execution, world-class QA, and technical optimisation of growth-related communications in Braze.

Requirements

• Demonstrable experience in CRM production, operations, or technical marketing
• Deep, hands-on knowledge of Braze, including Canvas, Liquid, segmentation, catalogues, and data structures
• Strong understanding of CRM QA, deliverability principles, and multi-channel communication build processes
• Confident working with data (SQL, Liquid, JSON, event structures) and partnering with technical teams
• Proven ability to manage, mentor, or lead a small team, with strong organisational and prioritisation skills

Benefits

• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary
• Workplace pension scheme
• Private medical insurance
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription for UK-based employees
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget for courses, workshops, or conferences
• £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
• Company laptop