CRM Consultant / Specialist
Team ConsultingLondon, England, United Kingdom
Posted September 2, 2016
Full Time
About the Company
Team Consulting is a leading medical technology design and development firm with over 40 years of experience. Specializing in human-centered innovation across drug delivery, MedTech, diagnostics, surgical tools, and digital health, the company offers comprehensive services from concept generation to regulatory support. With extensive expertise on international committees and ISO 13485 certification, Team Consulting accelerates project timelines while driving industry advancements and sustainability.
Job Description
A rapid scoping exercise of the end to end customer relationship management system requirements and design of the business operational processes.
Requirements
- 10 years work experience specialising in CRM systems and customer service and relationship management
- At least 5 years extensive experience in producing strategy papers and getting senior management approval
- At least 3 years hands-on experience with business requirements gathering/analysis
- Excellent verbal and written communication skills to be able to present to a target audience
- Be detail orientated/articulate with strong time management and organizational skills
- Detailed knowledge of the leading CRM software solutions
- Experience of CRM in a non-sales environment i.e. for use in a customer services environment
- Experience of implementing customer service and relationship management improvement transformation projects
- From a consultancy background
- Experience of delivering CRM solutions in a property services context
