CRM Operations Lead

Chip is scaling fast, and the CRM Operations Lead will be responsible for the technical and operational ownership of the CRM platform and systems, ensuring high reliability, correct targeting, clean data, and strong controls.

Requirements

• Deep technical proficiency with Braze
• Understanding of CRM data integrations
• Strong understanding of data structures, attributes, and event-based triggers
• Experience managing user permissions, roles, and platform governance in Braze
• Knowledge of email and push deliverability monitoring
• Background in CRM Operations or Marketing Automation within fintech, or another regulated industry
• Familiarity with QA, auditing, and incident escalation processes
• Strong collaboration skills
• Confidence in troubleshooting technical issues quickly and independently
• Exposure to scripting or query languages a plus
• Braze Certification (Admin or Practitioner) highly desirable

Benefits

• Discretionary Performance-Related Annual Bonus
• Workplace pension scheme
• Private medical insurance
• Employee Assistance Programme
• Cycle to work scheme
• Season ticket loan
• Free ChipX subscription
• Flexible working arrangements
• 28 days holiday plus bank holidays, plus the days between Christmas and New Year
• Annual training budget
• £30 per month Chip Fitness Benefit