Senior Customer Support Quality Analyst
ChipLondon, England, United Kingdom
Posted April 22, 2026
35000 - 40000 GBP
Full Time
About the Company
Chip is building the wealth super app of the future, aiming to make saving, investing, and pensions simpler and more accessible for everyone.
Job Description
As a Senior Quality Analyst, you'll be responsible for driving the Quality Assurance function for our Customer Support teams, including our AI Agents. You'll assess quality, identify failure patterns, and provide insights to improve our agents and AI Agent conversations.
Requirements
- Experience in Quality Assurance, ideally within a regulated environment such as financial services.
- Strong analytical skills with the ability to interpret data, identify trends, and deliver actionable insights.
- Exceptional communication skills for engaging stakeholders at all levels and providing constructive feedback.
- Proven knowledge of complaint handling processes, customer experience principles, and industry regulations (e.g., FCA, GDPR, KYC/AML).
- Familiarity with QA tools and CRM systems.
Benefits
- £35,000 per annum
- Discretionary Performance-Related Annual Bonus
- Workplace pension scheme - 5% on earnings up to £35,000
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
