Customer Service Quality Analyst

Customer Service Quality Analyst will act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery to members. Will help improve service delivery and quality through coaching, training, and reporting.

Requirements

• Bachelor's degree or an equivalent combination of education and experience
• Minimum of 1 year of experience in quality assurance, preferably in a customer service or related industry
• Proven experience in a client-facing role, including leading and presenting in meetings
• Demonstrated coaching and training experience, either through managing teams or as a trainer

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance