The Tyndale Company is seeking a Customer Service Quality Assurance Specialist to join the dynamic customer service department. The role is responsible for quality auditing, performance analysis, training support, and proactive collaboration with management and internal teams. The ideal candidate is detail and goal oriented, data-driven, and passionate about driving service excellence through continuous improvement, accountability, and team development.
Requirements
- Minimum 2 years of experience in customer service or related fields, with demonstrated success in quality assurance, training, or team leadership.
- Exceptional written and verbal communication skills, with a professional and customer-centric approach.
- Proven ability to assess performance metrics, interpret trends, and recommend actionable improvements.
- Strong organizational skills with the ability to prioritize and multitask in a dynamic environment.
- Proficiency in customer service platforms and tools (e.g., Zendesk, Web Chat, SMS, Microsoft Excel).
- Experienced in facilitating coaching sessions and delivering constructive feedback.
- Collaborative mindset with a strong sense of initiative and accountability.
- High attention to detail, critical thinking, and problem-solving capabilities.
- Flexibility to adapt to evolving business needs and support continuous service innovation
- Commitment to excellence, integrity, and ongoing professional development.
Benefits
- Comprehensive medical, dental, and vision insurance
- Paid parental leave
- Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements
- Generous PTO
- Paid holidays + a floating holiday
- 401(k) with matching
- Bonus opportunities
- Training/certification/tuition reimbursement programs
- Demonstrated paths for knowledge share and internal promotion opportunity
- Family-owned values
- Award winning culture
- Team-engagement events
- Casual dress code
- Company-sponsored charitable events and activities
- Inclusive workplace that values collaboration and integrity
