Customer Service Quality Analyst
Ten GroupNew York, New York, United States
Posted March 10, 2026
Full Time
About the Company
Ten is the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
Job Description
At Ten our goal is simple, to become the most trusted service business in the world. We are seeking a Service Excellence Quality Assurance Manager to act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery to members.
Requirements
- Manage Ten North America’s QA (Quality Assurance) standards and processes.
- Identify opportunities and work with the internal stakeholders to drive service improvements.
- Client Facing and Internal Reporting.
- Supporting Operations.
- Adherence to Escalation Processes and Communication to Support Internal CX Team.
- Other duties as reasonably required.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
