Customer Service Quality Analyst

As a Service Excellence Quality Assurance Manager, you will act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery to members.

Requirements

• Manage Ten North America’s QA (Quality Assurance) standards and processes.
• Identify opportunities and work with the internal stakeholders to drive service improvements.
• Client Facing and Internal Reporting
• Supporting Operations
• Adherence to Escalation Processes and Communication to Support Internal CX Team

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance