Customer Quality Assurance Specialist
Lendi GroupMakati, Philippines
Posted February 19, 2026
Full Time
About the Company
Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey.
Job Description
Customer Quality Assurance Specialist responsible for ensuring exceptional customer satisfaction and adherence to quality, risk, and compliance standards. Implement continuous improvement initiatives to enhance the quality function within the Customer Service Centre.
Requirements
- Proven experience in a customer-facing role, delivering exceptional customer service
- Experience in evaluating calls and case work based on quality assurance frameworks
- Understanding of regulatory requirements, particularly in the financial services industry, including NCCP compliance
- Excellent verbal and written communication skills
- Demonstrated ability to work collaboratively within a team environment
- Strong problem-solving skills
Benefits
- Holistic wellbeing programs offering 24/7 support
- Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1
- Access to 25 days of leave, made up of 20 vacation days and 5 sick days
- Monthly internet subsidy to help you stay productive at home
- Access to ongoing training and clear pathways for growth and promotion
- Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG
